Live chat is one of the most important communication channels that makes communication with potential customers easy. Out of 100%, 99% eCommerce website owners adds live chat support to their website for easy communication. Customer support is crucial to increase conversion rate and confidence during the shopping experience. Live chat can be helpful in many ways like it can save time and money, increase goodwill and sales, help in making the communication with customers easy, fixing issues or errors and much more.
There are plenty of live chat plugins available for WordPress and it is better to check and test them before making any decision. Each one of these WP chat plugins comes along with attractive features and is simply great in its own way. Here is the list of best WordPress chat plugins that you can consider for your website which can help you to serve your customers in a better way.
Here Are The Top WordPress Plugins That You Can Consider For Your Website
1) 3CX Live Chat:
Increase the online conversion with the free 3CX Live Chat plugin. With this WordPress livechat plugin, users can communicate with website visitors in real time! Besides, there are multiple communication channels through which you can collaborate with team members. Call, chat and conference calls are possible with this WP chat plugin.
Features:
- No hidden cost
- Inbound WhatsApp, Facebook, and Text messages
- Compatible with mobile & desktop apps
- Ring group
- Auto attendant
2) JivoChat Live Chat:
JivoChat is an all-in-one business messenger WordPress plugin. It is optimized for WordPress where live chat, phone, or email is possible. This WP chat plugin serves different communication needs of your clients thereby increasing sales and conversions. Get complete customization freedom according to your business style and strategy with JivoChat.
Features:
- Omnichannel
- Offline messages
- Power and variety of apps
- Visitor monitoring & smart triggers
- Automatic translator
3) Rumbletalk:
A stylish and premium class plugin trusted by 528,000 users and designed for Online group chat and private chat rooms suitable for communities and live events.
Features:
- Hosted group chat room on RumbleTalk servers
- Integrated social sharing
- The admin has several tools to effectively moderate group chats
- Ability to look for user profile who has logged through social networking websites
- Library of themes in admin panel
4) Tidio:
Tidio is one of the best live chat plugins for WordPress with inclusive features like live chat, chatbots, Lyro AI chatbots, and more. It establishes multichannel communication and boosts the customer experience. With Tidio, you enable online stores to provide excellent customer service and turn passive visitors into active buyers.
Features:
- Powerful email ticketing system
- Pre-made chatbot strategies
- WooCommerce compatible
- Smart Pop-Ups
- Testimonials
5) onWebChat:
onWebChat is one of the WordPress live chat plugins that offers exceptional customer support and boosts customer satisfaction. The customer support service is the best with the AI chatbot. It automates customer responses, elevates the user experience and reduces human resources. There is also a dedicated support feature that your customers get 24×7 with onWebChat.
Features:
- Real-time monitoring
- 24/7 automated customer support
- Customizable widget
- Live chat triggers
- Department routing
6) Chatway:
Chatway is a lightweight WordPress chat plugin for free. It can be used to provide customer support through live chat or helpdesk. Your customers can engage with your business from any corner of the world. As a website owner, you can collect leads, customer feedback, and surveys for better conversion.
Features:
- Sales support
- Technical customer support and troubleshooting
- Visitor engagement and retention
- Allow you to monitor chats
7) Comm100 live chat:
Yet another live chat plugin available at a premium value, which can be the best choice if you have to give support to a lot of users at one time. It can be integrated into any WordPress website effortlessly and the set-up procedure is also simple. If you want to try Comm100 Live Chat, you can opt for 15 days free trial.
Features:
- Ability to customized your live chat
- Set-up a live chat survey to monitor your visitor information and comments
- Evaluate customer service and performance by live chat reports
- Collaborate with other operators this helps to improve chat efficiency
- Auto chats distribution
8) SnapEngage:
This module set is specially designed for medium and large-scale business owners. It is affordable to purchase and its basic plan will cost you $60 (permitting most extreme four operators). It accompanies end number of tools that can help you to set-up a live chat alternative on your WordPress website effectively. It supports client-end and operator-end programming that is synchronized completely delivering what you anticipate from it.
Features:
- Advanced chat portal
- Offer complete customization for chat box and buttons
- Offer reporting tools that need to monitor and optimize engagement efforts
- Keep safe chat data
- Social engagement
9) LiveSupporti:
An effectively incorporate free live chat support for your website. This plugin empowers you to chat with your potential clients and give them an outstanding support . Attempt free plan with an unlimited chats, unlimited websites, more than 100 chat sessions for each month, chat history and SSL encryption. You can check chat history for analyzing your administration and enhancing it on a long run.
Features:
- Desktop notification
- Support social logins
- Draggable and Embedded chat box
- Geolocation
- Responsive design
10) ChatRoom:
A chatroom is a WordPress chatroom and group chat plugin that is suitable for any client who is using WordPress blog, forum, group, catalog, ecommerce or BuddyPress website. This plugin uses BuddyPress for group chats wherein all users can initiate a private chat. You can develop BuddyPress group and control members.
Features:
- Ability to carry multiple chats and private chats at a time
- Support 80 smiley icon with slide control
- Auto load users thumbnail image
- Auto-scheduled chat history cleanup feature for free space
- Responsive design with sliding sidebar control
Adding a live chat plugin to your WordPress website can be a game-changer. It fosters real-time engagement, boosts conversions, and provides valuable customer insights. But with so many options, choosing the right one can feel overwhelming.
This post explored ten top contenders, each with unique strengths. Whether you prioritize affordability, ease of use, advanced features, or omnichannel support, there’s a perfect plugin waiting to be discovered.
Consider your website’s goals, budget, and target audience when making your decision. Don’t hesitate to take advantage of free trials to test-drive a few options. Remember, the best chat plugin is the one that seamlessly integrates with your workflow and empowers you to connect with your visitors in a meaningful way.
So, dive into the world of WordPress chat plugins and watch your website’s engagement soar!
FAQs
Does WordPress have default live chat function?
WordPress itself does not have a built-in live chat function. However, you can choose different WordPress live chat plugins to enable the live chat function.
Why use WordPress chat plugins?
Here are some reasons to consider using a WordPress chat plugin:
1. Improved customer service: Live chat allows you to answer visitor questions and resolve issues in real-time, leading to a better customer experience.
2. Increased sales and conversions: By engaging with visitors while they’re on your site, you can address their concerns and objections, potentially leading to more sales.
3. Lead generation: Capture leads by collecting contact information during chat sessions.
4. Improved brand image: Live chat shows visitors that you’re available to help and care about their needs.
What features should a WordPress WordPress chat plugin have?
Here are some key features to look for in a WordPress chat plugin:
1. Easy installation and setup: The plugin should be easy to install and configure on your WordPress site.
2. Customizable chat widget: You should be able to customize the appearance of the chat widget to match your website’s branding.
3. Offline messaging: Allow visitors to leave messages even when you’re not online.
4. Chat transcripts: Keep track of chat conversations for future reference.
5. Mobile responsiveness: The chat widget should be responsive and function well on all devices.
6. Chatbots: Some plugins offer chatbot functionality to automate basic responses to common questions.
7. Analytics and reporting: Track chat metrics to understand how visitors are using the chat feature.
How to choose the best WordPress chat plugin?
There are many WordPress chat plugins available, so it’s important to choose one that meets your specific needs. Here are some factors to consider.
1. Features: Consider which features are most important to you, such as offline messaging, chatbots, or analytics.
2. Ease of use: Choose a plugin that is easy to install and configure, especially if you’re not a tech expert.
3. Pricing: Some plugins are free, while others have premium plans with additional features.
4. Integrations: Check whether your WP chat plugin integrates with other tools and services you use like CRM or email marketing platform.
